Logging in to the mobile app automates tasks, for example, starting a shift, in which a timesheet record is created to mark the technicians time of arrival and the fact the technician is now available to carry out repairs.
Logging in also helps identify the technician and is a way to distinguish the workforce, allowing work allocation, and allows for security and permissions to be applied to the technician.
How to do it...
Logging in video
Step by step...
Open the app and you will see the welcome page
Upon selecting 'NEXT' you will be prompted to enter your 'Client ID'. (If you don't know it, contact your system administrator and they will let you know what it is)
Client ID entry
If your company is international, there may be a prompt to select which region you belong to, however this step isn't applicable for all users, but just in case, this is what it looks like:
Once the client ID (and if applicable, region) has been selected, the app navigates you to the log in credentials screen.
Log in screen
Enter your 'Username' and 'Password' then select 'LOGIN'. The app will verify your credentials and grant access to the system.
If your business utilizes Single Sign On (SSO), your system administrator will need to configure your system to enable its use, after pressing the button, follow the SSO providers prompts to log in.
Microsoft Azure SSO illustration
You will know that you are successful when you are asked to start your shift:
Start shift screen
TECH TIP! - When logging in to a device for the first time after installation, you need to enable the app features as prompted by the device. For example, push notifications, location tracking and access to the device's camera.
If you decline any of these upon initial prompt, you can access the app's settings through the device and adjust your selection.