We often get tickets where Users cannot add a new record because the system says "Can not add Username=XXXXX. It is currently Archived on the system".
Sometimes it is as straight forward as there being a record within View Archive, but other times no duplicate record can be found. This is usually down to a record at Archive Status='D' which is the soft deleted status.
To identify if you have a record at Archive Status= 'D'
1. Within Users/Users Advanced, Click the f(x) button:
2. In the search box, paste in archive_status_fw = 'D' and hit ENTER This will show ALL records at that status, you can use the filters as you normally would. Note: You can be more specific here if you know which account you're looking for with archive_status_fw = 'D' and user_id_fw='ENTERUSERID'
3. You can then choose to un-archive or delete using the normal buttons on the top right.
Interaction with inicode BR:NODEL
BR:NODEL is the reason that records get set to Archive_Status_FW='D'. As the template of this inicode says "0:Default,1:Delete behaves as Archive (no delete),2:Delete option removed" so selecting the record and pressing the delete button wont have the desired effect. You need to temporarily switch the Inicode back to 0, remove the record and put it back to 1.
To do this:
1. Search for Inicodes> BR:NODEL
2. Edit the record
3. In description, set this to 0 and press Save
Once you've deleted the duplicate record, you would then follow the same steps and set the Description of the code back to 1.
This isn't specific to only Users, it can apply to various records within Fleetwave.